Parent Information

  • Request A Viewing Online

    Please request a viewing with us via our online form and a member of our team will be in touch with you. We will be delighted to show you around the Nursery or send you our prospectus and registration paperwork.





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    Child’s Name:

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    Which sessions are you interested in?

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    Registration

    We encourage all our parents and carers to come in for a viewing before registering with us. This will give you a chance to look around the nursery, meet the team and answer any questions that you have. Once you are happy to proceed and register with us, you are welcome to start the process by downloading and completing our Registration Form.

    You can either return it to us by email or pop in to see us. We will then go through the rest of the registration process with you which entails agreeing to our Parent Contract Terms & Conditions and completing a Direct Debit Mandate. There is also a non-refundable registration/waiting list fee payable per child.

    We will look at your application and do our best to offer you a place in line with your preferred sessions and start date. Registration does not guarantee a place for the start date / sessions required. If you are placed on our waiting list, we review new registrations on a regular basis and we will be in touch as soon as we are able to offer you a place.

    If you have any questions about our registration process, please feel free to call us or pop in for a chat.

    We look forward to you and your little one joining Bright Little Stars Nursery.

  • Nursery Fees and Offers/Discounts

    At Bright Little Stars Nursery, for your convenience, unlike many other nurseries our fees include an exciting range of extra-curricular clubs, freshly prepared meals and snacks cooked by our on-site chef and milk (excluding formula milk). In addition, we are pleased to offer a range of offers and discounts, from time to time, for example: Siblings Discount, Make a Recommendation.

    Click here for: Harrow Fees and Offers/Discounts
    Click here for: Mill Hill Fees and Offers/Discounts
    Click here for: Stanmore Fees and Offers/Discounts
    Click here for: Watford Fees and Offers/Discounts

    Government Funding

    The Government funds Local Authorities to offer free early education places in settings inspected by Ofsted.  All 3 and 4 year olds become eligible for the Free Early Education entitlement the term after their third birthday and are entitled to 570 hours of childcare which is 15 hours per week for 38 weeks out of the 52 week year.  In addition, 3 and 4 year olds of qualifying, working parents in England may also be able to access a further 570 hours of free childcare; this means 3 and 4 year olds could receive a total of 30 hours free childcare per week over for 38 weeks out of the 52 week year, providing they meet the government eligibility.

    To qualify, each parent (or the sole parent in a lone parent family) will need to earn, on average, at least the equivalent of 16 hours on the national minimum wage per week and no more than £100,000 per year.  Self-employed parents and parents on zero-hours contracts will be eligible if they meet the average earnings criteria.  Families where one parent is not in paid employment (or neither parent works) will usually not be eligible for the additional 15 hours. There are exceptions for parents who are on parental, maternity, paternity, adoption or sick leave. Parents who are studying or in training will not be eligible unless this is combined with paid work which meets the minimum average earnings threshold.

    To find out more please visit the Childcare Choices website.

    Please note:  Whilst we participate in 15 and 30 hours free entitlement to Early Years Education for 3 and 4 year olds this does not guarantee the availability of a place.  In addition, parents’ must adhere to the Bright Little Stars session choices.

    Tax-Free Childcare

    All BLS Nurseries are registered and accept payments from Tax-Free Childcare accounts.  Tax-Free Childcare is a more accessible alternative to the Employer Childcare Voucher scheme offering tax efficient savings when paying for your nursery fees. Tax-Free Childcare will be open to all qualifying parents, unlike childcare vouchers which can only be bought by people whose employer offers the scheme.  It is a scheme by which the government will top up a designated childcare bank account by 20p for every 80p deposited, up to a maximum of £2,000 per child per year. It is the responsibility of the parent to ensure the Tax-Free Childcare payments are set up in line with the terms of the Bright Little Stars Contract.

    Tax-Free Childcare can be used alongside the 15 and 30 hours free entitlement to Early Years Education for 3 and 4 year olds and will support families with their childcare costs.

    To find out if you are eligible or for more detailed information and how to register, please visit the Government Childcare Service website.  Please also see the Frequently Asked Questions in our Parent Information for further terms and conditions.

    Childcare Vouchers

    We accept Childcare Vouchers from employers who offer this benefit to their eligible employees as an e-voucher. Vouchers are non-taxable and exempt from NI contributions for employees, whilst offering NI savings for employers. Both parents are eligible to claim as long as they are both in employment.  Nevertheless, the Childcare Voucher scheme will be closed to new users from April 2018 and replaced by Tax-Free Childcare.

    For further information about any of the above please visit ‘Our Nursery’ page or contact us and we will be more than happy to answer your questions.

    • How will you make sure my child settles into the Nursery well?

      Starting a new nursery can present lots of new experiences which your child may not have come across before. This might be confusing to start with, especially if your child is accustomed to spending most of their time with you.

      To overcome this, we offer free settling in visits before your child starts Nursery. To begin with, you can spend time in the Nursery with your child. Then you can leave them for short periods of time, until they are familiar with the Nursery and our routines. This has the added benefit of giving you a clearer idea of what your child will do at Nursery.

    • How does the Nursery tell us what our children have been doing?

      As a parent, we appreciate that it is important for you to have a good understanding of how your child is developing emotionally, physically and socially. At Bright Little Stars Nursery, we make a point of keeping you informed of your child’s progress on a daily basis.  In Milky Way, this is through the electronic Dayshare daily diary.

      If during the day, you want to check that your child is getting on fine, you are welcome to give us a call. We will put you through to the staff in the same room as your child and they will be able to tell you exactly how they are. Parents sometimes choose to do this on the rare occasion their child was unhappy when they dropped them off. A simple phone call can reassure you that everything is fine and there is no need for concern.

      When you come to pick your child up at the end of the day, you will be given a verbal update by a member of staff in your child’s room as to how they got on that day. They will tell you what they ate and how much, if they had a sleep and for how long and what activities they experienced during the day.

      When children are very young, we understand how important it is for you know exactly when your child was last fed and slept. For this reason, we keep a Daily Diary for children in our Baby Room. At the end of each day, parents get a verbal report and are given the book to take home for the evening.

      We also use social media, such as Facebook and Twitter, to share the children’s weekly activities, learning and to keep you up to date with the latest nursery news and events.

    • How do I know my child will be safe and secure?

      All our staff undergo enhanced DBS Police checks before they are allowed to be with the children.

      All the toys and equipment in the Nursery are of a high quality and regular Risk Assessments on equipment and procedures are carried out to ensure everything is maintained to the highest standard.

      We carry out regular Fire Drills with the children, so that they become familiar with the routine so we will be able to clear the building quickly and safely in the event of an emergency.

      Children must be signed in and out each day by a designated person (usually the parent/guardian).  If a child is to be collected by a different person (relative, friend etc.), staff must be notified at Registration.  We will not release a child to anyone unless we have confirmation from the parent to do so.

      Security is very important to us here at Bright Little Stars Nursery – a key code and intercom system is in place to ensure security is always maintained. Parents and carers will be granted access to the internal Nursery doors either by using the internal door buzzers (which can be released by reception staff) or by a member of staff entering the key code for that door.

      Anyone not known to the reception staff will be asked to identify themselves using a password. Only when satisfied of their identity will the receptionist allow them into the Nursery. All workmen are asked where possible for identification, and will never be left unsupervised around the children.

    • Can my child take a comforter to Nursery?

      Lots of children have a favourite comforter like a dummy, blanket or teddy. If parents wish, the child can have these in the room at all times or they can be brought to the nursery and left in the child’s personal pigeon hole in case needed.

    • What happens when my child’s nappy needs changing?

      We ask parents to bring in their own nappies, wipes and creams. These are put in an individual marked basket and are only used for your child. When you drop your child off, we will ask when they were last changed. Nappies are changed on a 1 to 1 basis. This gives the added benefit of adult/ child interaction and encouraging language development.

    • How will my child’s individual needs be met?

      Each child in the Nursery is assigned a Key Person. Your child’s key person is responsible for keeping records of your child’s progress on a day-to-day basis. They will also consider your child’s holistic developmental needs and ensure the activity plans and care routines reflect these needs. The Key Person will informally observe your child throughout the day and record their achievements. This is available for you to see on request.

    • How do you help children with additional needs?

      We are happy to work with you to make the Nursery a great experience for your child.

      The Nursery has disabled access throughout. If necessary, we will make every reasonable effort to make adaptations for access and inclusion to all activities undertaken within the nursery.

      Discussions will take place between parents and relevant members of staff in order to look at ways to support you and your child. We have access to many different professionals who have expertise in many different areas to ensure we are meeting the individual needs of your child.

      Our nursery SENCO supports staff in early recognition of additional needs. If necessary, an individual programme will be put together for your child. The Key Person in partnership with you will set your child a learning focus and will identify methods to meet this through play and care routines. The leaning focus is then used to inform the educational and care programme for your child.

      Where necessary we can help parents to get advice from external agencies. We can also support parents with processes like gaining a statement from the Local Education Authority that will support your child’s education within our setting and in any future school they may attend.

    • What happens if my child becomes ill whilst at Nursery?

      If your child becomes sick when in Nursery we will contact you . If you are unavailable, we will call the emergency contacts provided on your enrolment form.

      The Nursery follows rigorous cleaning and hygiene procedures to keep exposure to infectious diseases at bay. If a child in the Nursery shows signs of having an infectious disease, or is not coping with the day, we will send them home straight away. This will help us to ensure that it does not spread throughout the Nursery. This includes children vomiting or suffering from diarrhoea.

    • What happens if my child is ill before going to Nursery?

      If your child is absent for any reason, and unable to attend Nursery, please get in touch with the Nursery to inform us on all occasions.

      If your child has shown symptoms of any infectious disease, including vomiting and diarrhoea, the Health Standards state that a child cannot attend nursery for 48 hours after the symptoms have subsided. This helps us to stop infection being passed on to other children in the Nursery.

      Any absences due to sickness must be paid in full and unfortunately we are unable to provide refunds in such instances.

    • What happens if my child needs medicine during the day?

      BLS will only administer prescribed medicine to children whilst at nursery and with the written consent of those with parental responsibility. The first dose must be given at home 12 hours before attending nursery.

      We follow a strict medication policy that will be followed at all times.

      In case of an increase in a child’s temperature and when all other methods have been exhausted, a fever reducer will be administered with prior consent.

    • How can I register my child at nursery?

      We encourage all our parent and carers to look around the nursery prior to registering with us. You can request an appointment by completing our ‘Request A Viewing‘ online form.

      In order to register with us, we require our registration paperwork to be completed together with a non-refundable Registration Fee (Waiting List) per child.

      Please note, at the registration stage we cannot guarantee you a place for your preferred sessions and start date but we will look at your application and do our best to accommodate your request. If you are placed on our waiting list, we would like to reassure you that we look at our new registration on a regular basis and we will be in touch as soon as we can offer you something in line with your preferred sessions.

      Once we offer you a place, you accept it by paying a Deposit which is refundable provided we receive one full calendar month’s notice in writing after your child’s confirmed start date.

      We will then contact you closer to your child’s start date to arrange three settling in sessions which will take place the week prior to your child starting with us.

    • How are fees calculated?

      Monthly fees are calculated at a fixed monthly rate based on your child’s weekly sessions. The price of the weekly sessions is multiplied by 52 weeks and then divided by 12 months to produce an average monthly cost. Fee calculation for part of a month are based on the number of sessions used during that month.

      We reserve the right to increase our charges once a year, typically in January but not exclusively. We will give you one month’s written notice before the proposed increase.

    • Can I pay my Nursery Fees using a Tax-Free Childcare Account?

      All Bright Little Stars Nurseries are registered for Tax-Free Childcare.  Payments from your Tax-Free Childcare designated account must be received into our Bright Little Stars bank account by the 22nd of each calendar month to contribute towards the following months fees.  Any payments received after this date will be carried forward to the next month.

      Parents must inform us of the payment by email confirming: the date of payment, amount of transfer and reference number.  This must consist of the following detail to ensure the funds are allocated to the correct child:

      First initial of the child’s forename – First 5 letters of the child’s surname – the reference number provided by the government.

      It is the parents’ responsibility to set up a standing order so the monies are transferred automatically, or to make a manual payment each month; but the monthly confirmation email will still be required. We cannot call a Direct Debit for payments from a Tax-Free Childcare account.

    • What happens if I am going on holiday?

      If you are going on holiday or taking your child out of nursery, we would appreciate notice so that this can be recorded on the register. Any absences due to holidays must be paid in full.

      Unfortunately, we are not able to swap or credit back sessions.

    • What happens on Bank Holidays?

      The nursery is closed on bank holidays. If your child’s session falls on a bank holiday we will charge you as per the industry standard. We still pay our staff on these days.

      To take this into consideration, at Bright Little Stars, unlike other nurseries, we charge 10% less for sessions on Mondays and Fridays. This discount accumulates over the year to a sum which adequately compensates for the bank holiday charges.

    • What happens on Staff Training/Inset Days and Spring/Christmas Closed Weeks?

      At Bright Little Stars we believe that by investing in our staff we will continue to build a committed, effective and motivated team who can have a positive impact on children’s educational experiences. We keep all our staff up to date with current research, childcare and education trends so they can implement the very best practice that training can empower them with and this is something that our existing parents appreciate. Accordingly, staff meetings are held throughout the year and we hold two staff inset training days per year, one of these takes place during Spring Closed Week.

      We are proud of our facilities and we work hard to maintain them towards an outstanding standard. In order to achieve this the nursery is closed annually during Spring school half-term week which is the week commencing with the late May Bank Holiday. We primarily use this Spring Closed Week to maintain and invest in the facilities for your children. However we will also take this opportunity for staff training (Inset Day), staff planning and carrying out a structured deep clean on-site. Accordingly, the nursery is open 50 weeks a year. This is in line with our commitment to provide a consistently high level of care and education.

      We will not refund you for bank holidays, the days in between Christmas Day and New Year’s Day, Spring Closed Week and/or staff inset days. Fees are calculated at a fixed monthly rate based on your child’s weekly sessions and do not change during months which include closed days. However we have taken these closed days into consideration when looking at our annual fees.

    • Can my child do extra sessions?

      Yes, we understand that you may require extra sessions for your child at nursery. We will look at our availability and do our best to accommodate your request. Please complete our ‘Extra Sessions Form’ which is available to download on our parent’s area or at reception.

    • Can I change my child’s permanent sessions?

      Yes, you are able to amend your child’s permanent sessions subject to availability and as long as you comply with the required minimum number of sessions for your child’s age group. Please complete our ‘Permanent Sessions Amendment Form’ which is available to download on our parent’s area or at reception. We require one full calendar month’s notice in writing if the number of sessions is to be reduced.

    • Do children wear uniform at nursery?

      At Bright Little Stars Nursery, we have introduced a simple and comfortable uniform for children in our pre-school room following feedback from our parents and carers. It is optional for children in our toddler and younger rooms.

      We feel wearing a uniform helps to promote a sense of community and belonging and it plays an important role in preparing children for school.

      Our uniform consists of a simple yellow polo shirt and purple sweatshirt and bottoms which is perfect for a day of learning and fun at nursery. The response from our children and parents has been extremely positive. Our parents find it is good value for money and they are able to get their children ready quickly in the morning. The children really enjoy wearing their uniform.

    • What happens when my child leaves nursery and goes to school?

      We require one full calendar month’s notice when your child’s leaves the nursery.

      We have developed relationships with local schools in the area and we try to do everything we can to help make moving to school a smooth transition for your child. In order to help prepare your little one we do a variety of things, for example talk to them about school life, read them stories and our pre-school children wear uniform. Once you have chosen your school and been accepted for a place, we contact them to invite them to visit the nursery and see your child at our setting and discuss your child’s learning, development, activities and interests. We also do our best to help parents prepare for their meeting with the school. Finally, when the time comes for your child to leave nursery we send them off in style with a graduation, certificate and transitional document for school.

  • Bright Little Stars Nursery policies and procedures apply to everyone visiting the setting whether it is staff, students, volunteers, visitors, as well as children and parents registered with or attending our setting. The policies provide essential support for staff when making decisions about the day-to-day routine and running of their room and the Nursery.

    Staff, students and volunteers are given the opportunity to read through all policies and procedures as part of their induction programme to ensure they have understood what is required of them. All staff have a responsibility to ensure that all policies and procedures are adhered to at all times as stated in the terms and conditions in their Contract of Employment.

    Policies and procedures will be reviewed annually, or when new legislation comes into place and will be amended accordingly. Staff are notified when a new policy is put in place and asked to sign a copy. They are provided with ample opportunity to discuss these regularly and at our monthly staff meetings. A folder of policies and procedures is kept in the office and a copy is also available in the front reception for parents and staff to access freely.  Also a selection of our policies and procedure are available for download on our Parent Area page on our website. New parents who enrol their children to the Nursery are made aware of their right to access these, highlighting in particular our complaints procedure.

    Below is a list of a few of our policies:

    • Safeguarding Children
    • Health & Safety
    • Accidents and First Aid
    • Medication
    • Sickness and Illness
    • Settling In
    • Inclusion and Equality
    • Promoting Positive Behaviour
    • Early Learning Opportunities Statement
    • Special Educational Needs
    • Nutrition and Meal times
    • Late Collection and Non-Collection
    • Complaints and Compliments
    • Fees
  • At Bright Little Stars Nursery we are here to support you when it is time to think about your child going to school. Your future school choices are reinforced by us having relationships with local schools in the area and includes some schools that our children have successfully received offers from.

    For example:

    Near Mill Hill:  Goodwyns, Grimsdell and Belmont, Hendon Prep, St. Martin’s, Matilda Marks-Kennedy, North London Collegiate, The Orion School, Orley Farm, Rosh Pinah School.

    Near Watford:  Kingsway Infant and Juniors, Coates Way, The Orchard Primary School, Leavesden Green JMI School, Alban Wood Primary School, St Martins – Northwood, Chesham Prep – Chesham and Aldenham Prep.

    We are continually developing relationships with other local schools, so please check with us if there is another particular school you are interested in.

    We understand the importance of this step and we are happy to talk you through the process, give you information on the schools we know about and inform you how to apply to the schools of your choice.

    • Harrow

      We are eagerly anticipating our inspection by Ofsted at our Harrow Nursery

      In the meantime, you are welcome to download a copy of our latest Ofsted Inspection Report for our Mill Hill Nursery:

    • Mill Hill

      You are welcome to download a copy of our Ofsted Inspection Report.

      Key Highlights:

      “The views of children, staff, parents and other professionals are meticulously considered to improve practice.”

      “Children spontaneously share resources and skilfully share ideas; for example, as they enthusiastically tell one another about how they made purple playdough.”

      “All children take part in highly exciting physical activities that are targeted to their interests.”

      “All staff build extremely strong bonds with the children, who show they feel safe, secure and exceedingly happy.”

      “All children, without exception, make rapid progress from their starting points.  For example, children who have any emerging special educational needs are extremely well supported.”

      “Staff encourage children’s creative skills extremely well; for example, as they create stamps to put on letters, weigh parcels and make marks on forms in their role-play post office.”

      “Children develop exceptional early literacy skills.  Older children read and write their names and are beginning to read simple words.”

      “Children have impressive mathematical skills and express themselves confidently, even when English is not their first language.”

      “Staff provide an exceptionally well-tailored and stimulating learning environment through highly focussed planning … staff listen to children, encourage them to predict outcomes and to think critically.  For example, they incorporated children’s suggestions, linked to letter sounds, to feature their words in songs.”

      “Senior staff are exceptional leaders.  They are extremely ambitious and continually improve the provision.”

    • Stanmore

      We are eagerly anticipating our inspection by Ofsted at our Stanmore Nursery

      In the meantime, you are welcome to download a copy of our latest Ofsted Inspection Report for our Mill Hill Nursery:

    • Watford

      We are eagerly anticipating our inspection by Ofsted at our Watford Nursery

      In the meantime, you are welcome to download a copy of our latest Ofsted Inspection Report for our Mill Hill Nursery:

  • We visited couple of nurseries in the area. BLS is surely higher quality by a large difference. When we registered, BLS was not outstanding by Ofsted, but it didn’t really matter once we visited the nursery. It is not cheap, but you do get value service for the money you pay. The quality of team looking after your most important person, is great and the cleanness of the rooms is really good (which is very important to us). They do really put the effort to provide quality service. Now they got the “outstanding” grade from Ofsted which they deserve.MZ

    BLS is undoubtably the best nursery in Mill Hill and the surrounding areas. Having watched the team grow since my eldest son started there in 2014 they’ve gone from strength to strength, and now my youngest is there too we are still huge fans. They take such good care of all the children, providing a wide, varied list of activities that stretch them to academic levels beyond their peers. They never settle and are constantly thinking up new ways to make what they do even better.KG

    Our son first started going to another nursery , but was constantly unhappy and was frequently in tears whenever we picked him up. We then decided to move him to Bright Little Stars in Mill Hill from around 16 months and he settled in straight away, hardly shed a tear and instantly built bonds with several members of staff. We are very happy with the care and attention paid to our son by the staff. We love the way that all special occasions are celebrated and the children are encouraged to create their own Mother’s Day cards and even cook their own Pizza’s, to name a few activities they have been involved in. The daily automated e-mail is a clear summary of the key highlights of the day for my son my wife makes frequent use of the access to CCTV and is happy with what she observes. Facilities are excellent and my son is happy. We will soon be ending our second son to BLS as well, as we love the place. Highly recommended to all!NM

    The BLS is a fantastic nursery. It has exceeded my expectations on all levels. I have visited many nurseries (most with Outstanding Ofsted Rating) but none of them were anywhere near as good as BLS.AV

    The ability to log onto NurseryCam. Excellent indoor and outdoor facilities. But most of all caring staff who clearly have taken the time and effort to get to know my son really well and have helped him feel happy and safe whenever he is at BLS.KG

    The facilities are far more modern and have much more resources than any other childcare setting I have encountered. Safety and security are of the highest standard as are the meals provided. I like that my child enjoys classes from external teachers (Yogabugs, Spanish etc) and that the curriculum is varied making learning fun.DC

    I looked everywhere for a place where I felt comfortable knowing that my daughter would have structured learning and a fun happy place to play. BLS gives you that. A lovely caring environment with great facilities to aid educational early years development but it lets kids be kids and keeps them playing happily whilst learning too.HT

    There is also good parental involvement and parents are encouraged to be involved through home observations. This also comes through regular communications including e-mails and a monthly newsletter. Parent’s evenings run twice a year and surveys allow for constructive feedback. As a parent I feel empowered that I can have some influence on what goes on!KH

    Every room has a large outdoor space for children to play and explore in. The children have a huge selection of new and good quality toys to play with. The staff provide great stimulation for babies. The babies like taking part in activities and they have a great bond with the BLS staff.AV

    The Ben & Betty programme has been a brilliant addition to the nursery and has helped my children to not only learn so much but to have such fun with it. It has also encouraged me as a mom to bring the learning into our home.SP

    BLS ensure that the children have a good, healthy, balanced diet and I don’t have to worry about how much or what he has eaten through the day.BA

    The reassurance and support that I as a parent get from the staff is super. The staff go out of their way to encourage you to participate with your child, they happily learn about out home life to keep my daughter feeling at ease at nursery.HT

    The warmth shown by the Nursery Manager, her very open door policy and the fact that staff know our names makes Bright Little Stars my 1st choice.SP

    My son has special educational needs and his development has jumped forward remarkably since starting at BLS. They always have time to discuss my son’s development and delight in his progress as much as we do.DC

    My son has also developed his knowledge of number, space and shape and knowledge and understanding of the world. For example, he has learnt his numbers, colours, shapes, names of animals etc.KH

    The staff go out of their way to care for the children. BLS create a safe, secure and positive environment for the children to develop. It is very clean, the food is healthy, fresh and nutritional. They offer extra curriculum clubs. They have a big outdoor area. The children are always stimulated and the teaching, educational learning is excellent.BB

    BLS use of technology ensures that parents can log in and view their child which reassures us just how well our child is being taken care of. The interactive screen in my child’s room is a key tool in helping to develop key learning.AV

    I value BLS’s approach to incorporate experience and lessons that we teach at home with nursery curriculum. The home observations sheets and interaction with his key worker through regular updates and parent’s evenings are very useful.SP

    The BLS nursery is a great environment for learning and play but it also has a home away from home feel. The staff know each child personally, makes them feel special and treats them with affection.AV

    The extra-curricular activities offered in my child’s room such as Debutots, Tinymites, Yogabugs and Stretch and Grow offer a great variety of activities for my daughter which she enjoys very much.PV